Information Technology Department

IT Service Catalog

Menu

Back to Services

Walk-In Support

The Walk-In Support Center provides one-on-one technology support for computer and campus technology. Services include assistance in accessing the campus wired and wireless network, virus and spyware removal, remote application configuration, assistance with CCSU's online systems, software assistance and more.

Levels of support include:

Full Support Full support is provided to computers with Windows 10; or Mac OS 10.10 or above, and updated versions of the Edge/Internet Explorer (for Windows), Safari (for Mac), Chrome (for Windows or Mac) or Firefox (for Windows or Mac) web browsers. Operating systems must be licensed versions to access the online systems and campus wired/wireless network.

Limited Support Limited ( best effort ) support is provided to computers with Windows 8, 7; Mac OS 10.9 or other Internet browsers. Operating systems must be licensed versions. Limited support is provided for mobile devices such as smartphones and tablets.

Unsupported Unsupported computers include those with Windows Vista, XP, 98, 2000, ME, XP, NT4, Linux, or Mac OS 10.8 and below. These are operating systems for which the manufacturers do not provide patches and updates and are therefore considered unsafe to be on the network. Any updates or operating systems that are still in beta or testing are not supported. Wireless printers are not supported. Wireless hubs and routers are not supported. Chromecast is not supported.

How to Access:

The Walk-In Support Center is located in Marcus White (entrance facing Social Sciences Hall). No appointment needed.

http://www.ccsu.edu/it/itorganization/hd_wi.html

How to Request:

NA

Service Availability:

Monday through Thursday, 10am - 5pm

Friday, 10am - 4pm

Hours may vary during Winter and Summer semesters.

Additional Information:

NA