MacOS Catalina for CCSU-Owned Apple Computers
Information Technology is working to upgrade all CCSU-owned Apple computers to MacOS Catalina 10.15.7. Once upgraded to Catalina, you will have the option to have access to the VPN (Virtual Private Network) which resolves keychain issues and allows access to campus resources directly such as Secure Apps (secureapps.ccsu.edu) from off campus. The goal is to have all computers upgraded by 7/31/2021.
How to Access:
How to Request:
There are a few options for upgrading your Apple computer to Catalina. The links below will initiate a service request depending on which upgrade path you wish to take:
A. Request a New MacBook - if your CCSU State Asset Tag begins with 7802, full-time faculty/staff may be eligible for a new laptop. We have a limited number of 13" MacBook Pros available. This option will provide you with the Catalina OS and the VPN.
B. Request a Reimage - the benefits are your computer will be reimaged with the Catalina OS and the VPN. You will need to make arrangments to drop your computer off for the reimage and pick it up when it is completed. You may request a Chromebook loaner while your computer is being reimaged.
C. In place upgrade - Using the Jamf "Self-Service" app on your Mac, you can upgrade to Catalina from on or off campus while your computer is connected to the internet.
The in place upgrade could take up to 2 hours and will require multiple restarts of your computer. This option does not provide you with the VPN automatically. However, once you are on Catalina you can request the VPN.
Before upgrading to Catalina, please be sure to back up all of your data. It is recommended that you back up to OneDrive.
Please Note: VNC for remote access to campus Mac desktops will be decommissioned later this year. The VPN is a replacement for VNC.