The Help Desk serves as the single point of contact for (phone and email) assistance with all supported software, hardware, and other IT services. They act as the liaison between all groups within IT and the University community. The levels of support is outlined below.
Full Support: Full support is provided for access to CCSU software systems and resources, for devicess with updated versions of Windows or macOS, and updated versions of the Edge (for Windows), Safari (for Mac), Chrome (for Windows or Mac) or Firefox (for Windows or Mac) web browsers. Operating systems must be licensed versions to access the online systems and campus wired/wireless network.
Limited Support: Limited (best effort) support is provided to devices with older operating systems or other Internet browsers. Operating systems must be licensed versions. We also provide limited hardware support for personally owned computers and devices.
Unsupported: Computers with outdated operating systems that are no longer supported (Windows 7 or Mac OS 10.8 and below) as they are considered unsafe to connect to the campus network. These are operating systems for which the manufacturers do not provide patches and updates and are therefore considered unsafe to be on the network.
Additionally, we are unable to support the following:
- Due to liability, we cannot repair personal computer and device hardware (i.e. hardware crashes, memory installation, blue screen).
- Any updates or operating systems that are still in beta or testing
- Operating system upgrades, due to the time commitment required
- Wireless printers
- Wireless hubs and routers
How to Access:
860-832-1720 or firstname.lastname@example.org
How to Request:
Regular Semester Hours
Monday - Thursday: 7:30am - 8:00pm
Friday: 7:30am - 4:00pm
Summer Hours and other Breaks
Monday - Thursday: 8:00am - 5:00pm
Friday: 8:00am - 4:00pm
Additional Information: NA