Information Technology Department

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Walk-In Support

IMPORTANT NOTE: Walk-In Support is currently closed. It will re-open in Fall 2021 inside of the MW Student Technology Center. 

The Walk-In Support Center provides one-on-one technology support for CCSU-owned and personally-owned computing devices.

No appointment necessary! 

Services include assistance in accessing the campus wired and wireless network, virus and spyware removal, remote application configuration, assistance with CCSU's online systems, software assistance and more.

Please Note: We have a 30 minute time limit per customer. If we are unable to resolve your issue within this timeframe, we will provide further instructions for self-support or make a recommendation to an outside vendor.

Levels of support include:

Full Support: Full support is provided for access to CCSU software systems and resources, for devicess with updated versions of Windows or macOS, and updated versions of the Edge (for Windows), Safari (for Mac), Chrome (for Windows or Mac) or Firefox (for Windows or Mac) web browsers. Operating systems must be licensed versions to access the online systems and campus wired/wireless network.

Limited Support: Limited (best effort) support is provided to devices with older operating systems or other Internet browsers. Operating systems must be licensed versions. We also provide limited hardware support for personally owned computers and devices.

Unsupported: Computers with outdated operating systems that are no longer supported (Windows 7 or older) as they are considered unsafe to connect to the campus network.

Additionally, we are unable to support the following:

  • Due to liability, we cannot repair personal computer and device hardware (i.e. hardware crashes, memory installation, blue screen).
  • Any updates or operating systems that are still in beta or testin
  • Operating system upgrades, due to the time commitment required
  • Wireless printers
  • Wireless hubs and routers
  • Chromecast

How to Access:

Currently closed. Will re-open inside of the Student Technology Center in Fall 2021

How to Request:

NA

Service Availability:

Currently closed. The IT Help Desk is available for support Monday through Thursday 8:00AM - 5:00PM and Friday 8:00AM-4:00PM at 860-832-1720 or email techsupport@ccsu.edu.

Additional Information:

NA