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Walk-In Support

IMPORTANT NOTE: Walk-In Support is not currently available due to the COVID-19 Campus Closure. Helpdesk can still be reached Monday-Friday from 8AM - 5PM at 860-832-1720

The Walk-In Support Center provides one-on-one technology support for CCSU-owned and personally-owned computing devices.

No appointment necessary! 

Services include assistance in accessing the campus wired and wireless network, virus and spyware removal, remote application configuration, assistance with CCSU's online systems, software assistance and more.

Please Note: We have a 30 minute time limit per customer. If we are unable to resolve your issue within this timeframe, we will provide further instructions for self-support or make a recommendation to an outside vendor.

Levels of support include:

Full Support: Full support is provided to access CCSU systems and resources on computers with updated versions of Windows or macOS, and updated versions of the Edge (for Windows), Safari (for Mac), Chrome (for Windows or Mac) or Firefox (for Windows or Mac) web browsers. Operating systems must be licensed versions to access the online systems and campus wired/wireless network.

Limited Support: Limited (best effort) support is provided to devices with older operating systems or other Internet browsers. Operating systems must be licensed versions.

Unsupported: Computers with outdated operating systems that are no longer supported (Windows 7 for example) as they are considered unsafe to connect to the campus network.

Additionally, we are unable to support the following:

  • Any updates or operating systems that are still in beta or testing
  • Operating system upgrades, due to the time commitment required
  • Wireless printers
  • Wireless hubs and routers
  • Chromecast

How to Access:

The Walk-In Support Center is located in Marcus White (entrance facing Ebenezer Bassett Hall).

How to Request:

NA

Service Availability:

Monday through Friday, 10am - 4pm

Additional Information:

NA