Walk-In Support By Appointment Only (Fall 2021)
IMPORTANT NOTE: Walk-In Support/In-Person Support will be available starting Tuesday, Sept 7, by appointment only. Appointments will be available Monday-Thursday 9:00a-4:30p, and Friday 9:00a-3:00p, every 30 minutes. For safety reasons, we will not take walk-in's who do not have an appointment.
The Walk-In Support Center provides one-on-one technology support for CCSU-owned and personally-owned computing devices.
Services include assistance in accessing the campus wired and wireless network, virus and spyware removal, remote application configuration, assistance with CCSU's online systems, software assistance and more.
Please Note: We have a 30 minute time limit per customer. If we are unable to resolve your issue within this timeframe, we will provide further instructions for self-support or make a recommendation to an outside vendor.
Levels of support include:
Full Support: Full support is provided for access to CCSU software systems and resources, for devices with updated versions of Windows or macOS, and updated versions of the Edge (for Windows), Safari (for Mac), Chrome (for Windows or Mac) or Firefox (for Windows or Mac) web browsers. Operating systems must be licensed versions to access the online systems and campus wired/wireless network.
Limited Support: Limited (best effort) support is provided to devices with older operating systems or other Internet browsers. Operating systems must be licensed versions.
Unsupported: Computers with outdated operating systems that are no longer supported, as they are considered unsafe to connect to the campus network.
Additionally, we are unable to support the following:
- Due to liability, we cannot repair personal computer and device hardware (i.e. hardware crashes, memory installation, blue screen).
- Any updates or operating systems that are still in beta or testing
- Operating system upgrades, due to the time commitment required
- Wireless printers
- Wireless hubs and routers
How to Access:
How to Request:
In Person By Appt: Monday through Thursday 9:00AM - 5:00PM and Friday 9:00AM-3:00PM
IT Help Desk: 860-832-1720 or email firstname.lastname@example.org.