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Walk-In Support - visit TechCentral in Marcus White

Walk-In Support is now available by visiting the newly renovated TechCentral (formerly known as the Student Technology Center. We provide one-on-one technology support for CCSU-owned and personally-owned computing devices.

Services include assistance in accessing the campus wired and wireless network, virus and spyware removal, remote application configuration, assistance with CCSU's online systems, software assistance and more.

Levels of support include:

Full Support: Full support is provided for access to CCSU software systems and resources, for devices with updated versions of Windows or macOS, and updated versions of the Edge (for Windows), Safari (for Mac), Chrome (for Windows or Mac) or Firefox (for Windows or Mac) web browsers. Operating systems must be licensed versions to access the online systems and campus wired/wireless network.

Limited Support: Limited (best effort) support is provided to devices with older operating systems or other Internet browsers. Operating systems must be licensed versions. 

Unsupported: Computers with outdated operating systems that are no longer supported, as they are considered unsafe to connect to the campus network.

Additionally, we are unable to support the following:

  • Due to liability, we cannot repair personal computer and device hardware (i.e. hardware crashes, memory installation, blue screen).
  • Any updates or operating systems that are still in beta or testing
  • Operating system upgrades, due to the time commitment required
  • Wireless printers
  • Wireless hubs and routers
  • Chromecast

How to Access:

Visit TechCentral in the Marcus White Annex. See hours below. Refer to campus map for location.

How to Request:

NA

Service Availability:

TechCentral hours: Mon-Thurs: 8:00a-8:00p, Fri: 8:00a-5:00p, Sat: 9:00a-5:00p, Sun: 1:00p-8:00p

Hours may vary during summer and breaks. Click here to go to the TechCentral page for Break hours.